How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Virgin wall socket Tashamegan. Occasionally only a very short stub of wire is left. The box and cables may have been removed by the previous occupiers. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. UPDATE 26th April 2021. 0 Kudos. Jan 14, 2022. Second, you'll likely need a manned installation for your VM services. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. No, the ethernet cable is for a wired device if you have one. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. . A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. Just make sure you definately don't need it, or won't be needing it again. You can also check for a loose cable as not all properties have a socket. My previous sky microfilter attached here. on 04-02-2023 11:17. Forum Team In response to rohith15388. )In this video, I am showing the sta. How about using a 10m RJ11 to RJ11 telephone cable. Mobile Your Account. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. You can just disconnect the flylead from the isolator tho as it has a barrel on it. The cable could be hidden within, or behind, furniture. Virgin Mobile. . Old Virgin Media box and poor signal. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),. Virgin no longer supplies FM Radio service via its cable so you won't be able to get that (assuming you wanted it) even though one of the terminals on the main box is labelled 'FM'. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. 1 Kudo. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. So tiny joule protectors must be safe. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals1 ACCEPTED SOLUTION. I’m sorry to hear of the issues that you’re having with your installation. 0 Kudos. I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. Wall sockets and no connection. )In this video, I am showing the sta. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. Hi all, I just joined Virgin Media and I am lucky enough to be in a house that had coaxial wall sockets installed already. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Hello sophieboulter1. Hi, Same problem here. can someone contact me about moving a TV point please. Account - Mobile. Solved: I was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is - 5101234. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. How can I get a technician getting things sorted?Hi Louistkng Thanks for posting and welcome to the community. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I have a Virgin Media wall socket, it's the white box in Picture 1. Switched On. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdaySolved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Hi, I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I can’t find a wall socket anywhere that matches those indicated by virgin. At least 30Mbps download speeds in every room or £100 one-off credit. . on 17-09-2022 22:50. These are designed to push over the screw thread on the socket. Stream from Virgin Media. Not all properties have a socket. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Even sitting in the room above the router, the WiFi was dreadful. on 14-09-2022 12:00. to be phone lines. The openreach socket can take a landline cable or an ethernet cable. Hi Ash, I have solved the problem as VM sent a technician for the installation yesterday, so everything is fine now. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. com and book a technician. Virgin Phone Switchover. They can arrange for an engineer to come to the property to complete the installation. . Just make sure you definately don't need it, or won't be needing it again. There are multiple different branded wall boxes inside our flat but none. . Account - Cable. --. Connector cable for v6 boxSolved: external brown box Solved: re: broken external brown. master phone socket. When the outside cable had been done and left with loose cable outside, I drilled the hole myself and fed the cable through. Finally, they'll complete the setup to make sure it's all working. No virgin media wall socket. 168. Entertain me; Broadband Deals. . VM don't use fibre inside the property. Past occupiers of your property may have removed. Any extension that you create after the main socket is your responsibility. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. ThanksThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Some of the cables hanging out the wall were cut off after the house improvements. This is where your broadband signal is strongest. The cable could be hidden within, or behind, furniture. Teki, Mar 28, 2020. 3) other end of this cable, connect the female to female F connector, connect the other side. Go to solution. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). The Virgin wall sockets just have one connector at the bottom. - 5156775. Tudor. 04kg, it will easily fit under – or even alongside – any TV. The one thats on the bottom is the one you need for Virgin. You can also check for a loose cable as not all properties have a socket. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. We have a virgin media wall socket with an - 4353656 - 2. Thank you for your post. Could a VM engineer be boo. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, Brian Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. The other is marked TV, & this is used for TV & Broadband. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 3. Try that and see if you can connect. Connect the Hub’s power cable with the blue tab. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. . Virgin will not remove them. Kindest regards, David_Bn Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Summary of Contents for Virgin Media Virgin TV V6. Re: cable not fitting wall. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Plug the WiFi Pod into a socket on a wall inside your home and make sure it’s upright. I have a Virgin Media wall socket, it's the white box in Picture 1. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. however if there is nothing inside your home then the previous owners may have removed the internal wall box themselves,. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023I think there’s something missing to the Virgin Media wall socket in my flat. on 15-04-2023 16:54. Connect the Hub’s power cable with the blue tab. I was told when purchasing the broadband package that fi. Admittedly these will make more sense if you already have a basic. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Sign in . RedTomato said: I removed my Virgin cable about a month ago. Search ISP News. Entertain me; Broadband Deals. Also there will be an external, often brown, omnibox. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Manage Your Account. Plug the cables into the Hub. I have only got one rectangular shaped white socket (Shown. Location. I’ve come to. Plug the cables into the Hub. In the UK, one is rarely seen in 20 years. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. 4. I need to plug the isolator cable into the Virgin Media wall socket. We would like to show you a description here but the site won’t allow us. But I have no Virgin Media Wall socket in my - 5339557. Or wait here a day or two for a VM Mod to pick this up. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Old Virgin Media box and poor signal. The RFoG node is a Vector BOOSTRAL 610. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Around the world, maybe one every seven years. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. The isolator cable should push over the spare F-connector port on the splitter you have in your hand. The new ones are just screws, the old style Telewest ones are like star shaped head. 100. I don't longer work there. Get the Hub ready by connecting the wires. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Look outside for a brown or grey VM box on the wall and trace the cable to the inside. QuickStart, set up and connections. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Go to virginmedia. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. on 31-12-2021 10:47. Some properties do not have a wall socket, only a cable. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianLook outside for a brown or grey VM box on the wall and trace the cable to the inside. Getting Connected with Virgin Media is easy when you have a wall socket. Rob (Engineer ID XX346), who is really kind and helpful. If you look into the back of your Hub, you'll see a port. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Checked every room in the new house but there were none. The coax cable from the study can be used for the other 360 box in the kitchen. Reply. VM BB TV Landline. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. However, I do not have any of the specified wall sockets available. Could an engineer be arranged to install please as my account is due to go live today. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. But I have no Virgin Media Wall socket in my house. Tried looking but can't see a way to book an engineer for this? Thanks. It doesn’t look like I can connect to ‘the wall socket’. which will give you a general idea of VM fixtures and fittings. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. extend the length of the cable that used to go into the VM wall box by connecting it with an extension cable (are there any good cable-to-cable connectors?) 3. But the coaxial cable came with the kit is cable con 4. CryptoRobert_P. Last edited: 21 Jul 2010. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023 I think there’s something missing to the Virgin Media wall socket in my flat. This should then allow you to attach the connector that came with your 'Quick Start' kit (which should just push fit onto the adapter). #4. Broadband and TV deals. I will. Can you help? - 5401771. Stream from Virgin Media. Don’t plug the power cable into a plug socket yet. We do not have an internal VM box to plug the round ended cable into. If no joy, try the pre-install team - 0800 0521734. Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayWe recently received our router and cables. u just run a long cable from the box inside to whatever room u want. Virgin Mobile. . You can get a small female to female connector at B&Q/Amazon to join two cables together. It works fine and my router (which is the black box in Picture 2),. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. If it is a loose cable only, you will need one of these to connect the Quickstart cable. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. No virgin media wall socket umerarifkhan11. Tudor. Just joined Virgin awaiting for the delivery of the set up. Hi Virgin Media, I'm also having the exact same problem. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. I highly doubt my landlord will allow a virgin coax. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. 132Mb average speed. wi-fi. I'm currently renovating my living room, including the electrics. . You'll have to cut the cable and seal the hole up. Step 4. Virgin media wall socket wiring diagram. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Sounds like you need a manned engineer install rather than self-serve. Internet. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi, I have ordered a self installation kit for broadband and landline. My Virgin Media App. I have only got one rectangular shaped white socket. 1. Entertain me; Broadband Deals. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. The cables from the external box lead to a Bt open reach socket and a blank socket. Browse Virgin Media Virgin Media Community. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. Thanks I have already tried that number, waited about 20mins to get through and they said I needed to speak to pre install and then put me on silent hold and after 5mins the call was ended - not by meThe TV is a digital smart TV with Freeview inside. That is the correct fitting, it should push on unless its too loose inside the large housing. The cable on the right looks like is for a Freeview TV antenna. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. ahhh the rubbish that is CS - you could try this. This video will show you how to install a Virgin Media extension cable. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. - 5250024If you wanted to take Virgin Media phone services, they would most likely remove all that and run a fresh cable to a telephone wall socket. In response to Jonny-M. Call the Pre-installation and delivery team on 0800 052 1734. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. No virgin media wall socket. Vonage 2nd line. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. I'm sorry to hear about the missing wall socket. Find me on , Google+, and Linkedin. self install. I was told I wouldn’t need it but if I found that I did I wouldn’t get charged. The top “capped” one is marked FM & has been disused since cable went digital. However the wall socket. 100. See where this Helpful Answer was posted. Very Insightful Person. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. both appear. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. Tudor. Virgin Media engineer installation. House on renovation at the moment and electric rewire is done. I was sent the pack as. Mobile Your Account. Options. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Phone. You can also identify a split socket looking at the side. 5 star: 62%: 4 star: 23%:We would like to show you a description here but the site won’t allow us. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The cable going in will be a double “shotgun barrel” type cable. Browse Virgin Media Virgin Media Community. Check service status. Alternatives to Super Hub 2. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My Virgin Media App. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. Awful first impressions of Virgin Media. To get the cable removed or reburied, I'll need to get. Vonage 2nd line. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. VM guy was happy with that and did a nice neat job inside. Only Virgin Media kit can. on a domestic hub you look at the values thus. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. If you really need to take them off, just use a screwdriver to unscrew the screws. I have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. on 30-12-2022 13:41. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Options. I'm sorry to see you're struggling to find the connection which leads in to the property. Is it necessary to plug the cable to socket for having wifi, if so what can I. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Be aware it may complicate things though if you do come to order cable in the future. When you place your order, we'll let you know. The wall box may be branded with the logos of an old cable TV company (not VM). I have received my quick start-up kit. If I ever want to switch to Virgin Media in the future for Internet and TV, what materials do I need so I can prepare installation around the house?24 Jan 2007. It may just be a cable rather than an internal wall box. My order is p. on 21-02-2023 19:59. Step 3: Plug in your Virgin Media Hub on the go-live date. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. 4cm) crater. on 30-12-2022 13:33. Verify that the white cable is securely connected to the Virgin Media wall socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I have received our virgin media Hub but I am unable to plug it in to the wall socket. Re: No Virgin Media wall socket at installation - M100 Fibre Broadband. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Switched On Families. Connections to Virgin Media equipment are clearly marked in both cases. Security matters. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). The new ones are just screws, the old style Telewest ones are like star shaped head. Tried the virtual assistant but it didn’t prove helpful. The wall box may be branded with the logos of an old cable TV company (not VM). I need to book an engineer and can’t find how to do this online, there is also no option to do this over t. on 03-08-2020 18:05. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. A network adapter – you’ll need this for every computer you want to connect. Plug the cables into the Hub. cable from wall. It should be free of charge. Sign in . 168. Some properties do not have a wall socket, only a cable. Reply. log into hub3 - 192. 0 Kudos. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. Security matters. Networking and WiFi. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. Virgin Media; My Virgin Media; Shop; Help;.